Privacy Policy

This Privacy Policy explains how MS CAD DESIGN ("we", "our", or "us") collects, uses, discloses, and protects your personal information when you use our website, purchase our CAD files, or interact with our services. We are committed to protecting your privacy and handling your data with transparency and care.

We collect the following types of information:

• Personal Information: Name, email address, phone number when you contact us or make a purchase
• Transaction Information: Purchase history, payment details (processed securely by payment gateways)
• Technical Information: IP address, browser type, device information, website usage data
• Communication Data: Messages, queries, and support requests via WhatsApp, email, or contact forms

We use your information for the following purposes:

• To process and deliver your CAD file purchases
• To provide customer support and technical assistance
• To send important updates about your purchases or our services
• To improve our website, products, and services
• To prevent fraud and ensure website security
• To comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share information only in these cases:

• Service Providers: With trusted partners who help us operate our business (payment processors, hosting providers)
• Legal Requirements: When required by law, court order, or government request
• Protection of Rights: To protect our rights, property, or safety, or that of others
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We implement appropriate technical and organizational measures to protect your personal information:

• Secure payment processing through trusted gateways
• Encrypted data transmission (SSL/TLS)
• Limited access to personal information within our organization
• Regular security assessments and updates
• Secure storage of customer data

You have the following rights regarding your personal information:

• Right to Access: Request information about what data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information
• Right to Opt-Out: Unsubscribe from marketing communications at any time
• Right to Data Portability: Request a copy of your data in a structured format

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve user experience and website functionality
• Deliver relevant content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

Our website may contain links to third-party websites, such as:

• WhatsApp for communication
• Payment gateway websites
• Social media platforms
• Other relevant resources

We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies.

We retain your personal information only for as long as necessary:

• Transaction Records: 7 years for tax and accounting purposes
• Customer Information: As long as you have an active relationship with us
• Communication Records: 3 years for customer service purposes
• Download Records: Indefinitely for license verification

We securely delete or anonymize information when it is no longer needed.